If you are in a dispute in relation to the workplace, disability or service provision, it can be really difficult to remove the conflict to focus on reaching an agreement that works for everyone.

By providing you with our proven and refined mediation process, you and all other individuals involved will be able to look at a realistic and agreed outcome.

90% of our clients report that they feel enlightened, less stressed and relieved that they have achieved a resolution with our mediation service.

If you happen to have come across this page but are looking for family mediation in relation to divorce, separation and children please visit our Family Mediation Services.

Here are just some of the reasons why clients engage with our online mediation service

Quick Resolution

Quick Resolution

We have a fast response time, which enables you to schedule an online mediation quicker than most other online mediation providers. This is a great benefit if you need your dispute to be resolved sooner rather than later.

Provides clarification & understanding

Provides clarification & understanding

Our mediators are extremely thorough when setting agenda items, enabling all involved to gain clarification and mutual understanding. This is key to reaching an agreement.

Effective Conversations

Effective Conversations

Our mediation process enables those involved in the dispute to cut through the tension, fear and frustration that they may be feeling, to effectively communicate and focus on the key issues of the dispute.

What we provide you with:


Statement of Outcome – which is the final agreement once a resolution has been reached

A dedicated team of administrators and mediators – who will guide and support you through the process

A FREE online mediation preparation guide – providing you with the information you require to enable your mediation to run smoothly


The three easy steps of our process to follow:

Step 1

Book in your free consultation with one of our mediators

Step 2

We will explore the areas of disagreement and see if mediation is suitable

Step 3

Attend mediation with an open mind. Our team will guide you through the process

I found Access Mediation Services’s mediators very helpful. They even accommodated my busy work schedule and only contacted me at times which were convenient.

– Sally R.

We had Ryan as a mediator, he was understanding, patient, professional and very easy to talk to. If you are thinking about it don’t hesitate. Couldn’t recommend enough.

– Debbie B.

The questions clients ask us most


‘‘Can the person I am in dispute with refuse to attend mediation?’’

The short answer is yes, they can. However, our mediators are trained to explore all options with both parties to ensure that mediation is the suitable resolution method.


‘‘Do I need a webcam for online mediation?’’

No, you don’t need a webcam to use our online mediation services. We use online webinar platforms that don’t require the use of webcams. All you will need is a phone, tablet or laptop with a built-in camera and good signal. We do also have the option of audio only mediation, in which instance you will need access to a telephone and have good signal.


‘‘Who can use online mediation?’’

Anyone can use our online mediation services. The service is beneficial for those who have commitments including work, if logistically it is not suitable for face to face mediation to take place, or if either participant has a disability and face to face mediation would be inaccessible.


There are many reasons why people come to our Online Mediation Service. For example:


  • Allegations in the workplace of bullying, discrimination and harassment
  • Disputes amongst colleagues and teams
  • Disputes amongst managers and decision makers, no matter what level they are
  • Disputes between service provider and customer
  • Professional & Medical Negligence
  • Access refusal in relation to disability
  • Disputes in regard to reasonable adjustments & discrimination

The minimum recommended specifications for software & hardware (FOR VIDEO CALLING):

High speed broadband with a minimum download speed of 2Mbps & a minimum upload speed of 1Mbps

Using a device with a camera, this includes laptops, desktops, mobile phones, tablets etc

Using a device which has had all of its software updates, as this maintains the security of the device.

Our online mediation process

The process of online mediation allows participants and the mediator to discuss issues together, either via online video call or audio call.

Before coming together for joint meetings with yourself and the person you are in dispute with, you will attend a first meeting with the mediator so they can gain an understanding of your views and what you would like to gain from mediation. The other participant would also attend a first meeting.

Online mediation enables us to provide an effective platform to resolve your dispute in a quicker and more convenient way.
We can provide online mediation for a range of settings including the workplace, in civil matters and also disability related matters.

The main aim of mediation is to encourage effective communication between the participants who are in dispute to enable them to see each other’s points of view and to start generating solutions to the issue at hand.

The mediator’s role is not one to provide advice or share their opinion or cast judgment on participants views.


Please book a FREE CONSULTATION with one of our mediators. The mediator will then book you in for your first meeting.