It can be extremely difficult, uncomfortable and inflammatory when you are trying to communicate to your ex-partner when separation or divorce is happening.


Especially when this is in relation to:


    • You seeing your children
    • Child maintenance
    • New partners meeting children
    • Division of assets including the family home and pensions
    • How both households are going to manage finances going forward.

Our specialist trained mediators understand how difficult this time is for you and your family which is why we have refined and simplified our process for you. This is to remove any unnecessary stress that you really don’t need right now enabling you and your ex-partner to look at the issues you really need to agree on.

Family Mediation is also available for those on the outside of a separation/divorce including grandparents and step-parents for example.

Convenient & speedy

Convenient & speedy

More convenient than going to court or even face to face mediation. We have more available appointments for online mediation than face to face appointments and you will therefore be appointed a mediator more quickly.

Focus is on team-work

Focus is on team-work

You and your ex-partner working as a team is much more effective than you working against each other. A joint agreement is more likely to be created and maintained this way.

Promotes effective communication

Promotes effective communication

Family mediation supports you and your ex-partner to express your thoughts to each other. The mediator will ensure that you are not interrupted and are able to freely provide how you feel.

What’s included in our online family mediation:


An online mediation preparation guide

A dedicated team to guide you through the process

A summary of each joint session (unless a final agreement has been reached)

An expert family mediator who can provide you with information specific to your situation.


Just follow the three steps below to start mediation

Step 1

Book in your MIAM (Mediation Information Assessment Meeting)

Step 2

Be honest and open in your MIAM and provide the mediator with all the information they need

Step 3

The mediator will invite your ex-partner to mediation

When it came to the day of mediation, I felt understood, confident and as if the outcome would be positive. Without their help in preparing me for the mediation, I don’t feel the outcome would have been as positive as it was.

– Tim A.

We had Ryan as a mediator, he was understanding, patient, professional and very easy to talk to. If you are thinking about it don’t hesitate. Couldn’t recommend enough.

– Debbie B.

Same day MIAM appointments


We have a limited number of same day MIAM appointments available. Please call us on 01905 330055 to find out the slots that are available.
Our online family mediation process is very simple.

Questions we are regularly asked by our clients


‘‘What happens if me and my ex-partner do not reach an agreement?’’

In the instances where people don’t reach an agreement, there are other options. Either you can choose to discuss it between yourselves outside of mediation, communicate via solicitors, leave the issue, or take the issue to court.

In most instances people wishing to go to court will need to have a MIAM Certificate signed by a mediator.


Is Family Mediation regulated?’’

Yes, Family Mediation is regulated by the Family Mediation Council. They are a regulatory body that creates and maintains family mediation standards. For more information about the Family Mediation Council please visit our resource.


What is Family Mediation?’’

Family Mediation is where a trained family mediator helps you and your-ex partner to discuss issues arising from your separation or divorce. This can include child arrangements, finances and assets or both. You would first attend a Mediation Information Assessment Meeting (MIAM), where you and the mediator will explore whether mediation is appropriate for your situation, they will also want to gain an understanding as to why you have come to mediation as well as providing you with more information about the process. This meeting you would attend alone. The mediator would then write out to your ex-partner to invite them to the process.

If you would like to book your MIAM please click here.

If they choose to engage then they will attend a MIAM and then from there the mediator, yourself and your ex-partner would discuss going into joint sessions.

Here is some more information about our online mediation process


Our Online Family Mediation Service is available for those who are unable to make a face to face appointment because of work or commitments, for ex-partners who are geographically too far apart to meet face to face including those who live abroad, if either you or your ex-partner has a mobility limiting disability which would mean that face to face appointments would be difficult, if the issue to be discussed is urgent i.e. holidays and special occasions or just because family mediation online is convenient. Online Mediation also works for those who do not wish to be in the same room as each other.

To ensure online mediation runs smoothly we will provide you with a preparation guide for you to read before you attend your joint session.

The mediator will discuss with you about what platform is best for you i.e. audio conference call, video calling or face to face. If your meetings are to be carried out via audio conference call or video call (we use a platform called Zoom) the mediator will provide you with the details/instructions in regard to using the platform.

You will not need to download any additional software for audio conference calling, but for Video calls you will need to download an app called Zoom. Again, the mediator will provide the full details, so you are fully aware of how to use the app.

The minimum recommended specifications for software & hardware (for video calling):

  • High speed broadband with a minimum download speed of 2Mbps & a minimum upload speed of 1Mbps.
  • Using a device with a camera, this includes laptops, desktops, mobile phones, tablets etc.
  • Using a device which has had all of its software updates, as this maintains the security of the device.


If you would like more information about our face to face family mediation, please visit our Family Mediation Page.